General terms and conditions
Useful information
Our bank details
Hotel Zentral & Garden Park – Raiffeisenkasse Prad am Stilfserjoch
IBAN IT66F 08183 58720 000300001708
SWIFT BIC: RZSBIT21027
Payment
We accept cash, VISA and Mastercard and bankcards with the Maestro logo (we don’t accept Diners Club or American Express).
Arrival/Departure
On your arrival day the room will be ready in the early afternoon about 2.30 p.m. Should you arrive later than 6 p.m. we would appreciate to be informed. On the departure day the rooms should be left within 10 a.m.
Allergies
Please, ask for allergy-related food at the reservation. Our kitchen is equipped for that.
Deductions and surcharges
The reservation is generally possible with breakfast, half-board or 3/4-pension.
If you book with breakfast, the afternoon buffet can be booked for 10,00 €/person/day and/or dinner for 27,00 €/person/day. For special banquets like Christmas etc. the menu price can increase. Please ask for our offer.
If you book the 3/4-pension there is no price deduction if you miss the afternoon buffet.
If you want to cancel the dinner, we will deduct 13,00 €/adult (or in proportion to the price in case of children). In order to get the deduction, the cancellation must take place at the latest at breakfast.
Pets/dogs
Pets are only allowed upon prior notice and agreement as they are allowed just in some rooms. Pets have no access to the dining room, lounges and the wellness and beauty area. We charge 12,00 Euro/day/pet (without food). Please, bring your own rug or basket.
Reservation and cancellation conditions
A reservation is only binding with a written confirmation. You can make advance payments online. We will be glad to confirm a room type but not the room number or the floor.
Cancellation conditions: At the latest 2 months before the booked arrival day the accommodation contract may be cancelled written by the guest without a cancellation fee. In case of later cancellation (less than 2 months before the booked arrival day) the guest is obliged to pay the following cancellation fees:
Cancellation up to 21 days before the arrival day: 25% of the total price;
Cancellation less than 21 days before the arrival day, no show or earlier departure: 70% of the total price;
The cancellation has to take place by written explanation and has to be in the hands of the landlord at the latest within the above-mentioned periods before the agreed arrival day.
If you booked by an agency or online portal there may be other cancellation conditions to respect.