Payment

We accept cash, instant bank transfer, MasterCard, Visa and debit card.
We accept business cards only when paying company bills, not for private vacation.
Diners Club and American Express cards are not accepted.

Arrival/Departure

On your arrival day the room will be ready in the early afternoon about 2.30 p.m. Should you arrive later than 6 p.m. we would appreciate to be informed. On the departure day the rooms should be left within 10 a.m.

A reservation is only binding with written confirmation and after transfer of the requested confirmation deposit or a credit card guarantee. Credit card details can be sent to us in encrypted form. Your credit card will be checked, used as a booking guarantee and only charged in the event of cancellation. Please note our following cancellation conditions.

Cancellation conditions for direct reservations: up to 61 days before the agreed arrival date of the guest, the reservation can be canceled unilaterally by the customer with a written declaration without any cancellation fees. If canceled within 60 to 22 days before arrival, fees amounting to 25% of the agreed total price will apply; if canceled within 21 days before arrival, the fees will be 70% of the total price. In the event of early departure or late arrival, cancellation fees amounting to 70% of the booked but unused days will be charged. In the event of a no-show without cancellation or notification, a 100% cancellation fee will be charged.
If you have booked through an agency or portal, the cancellation conditions listed there apply.

Please also note the cancellation conditions in your offer or in your booking confirmation, which may differ from the general cancellation conditions due to postponement as a gesture of goodwill or for other reasons.

We will be glad to confirm you a room category but not the room number or the floor.